FREQUENTLY ASKED QUESTIONS
When you shop with us, we strive to provide you with a shopping experience that meets your expectations. The product images displayed on our website are a true representation of the actual items. However, please note that in certain instances, there may be minor differences in packaging due to updates from our suppliers or regional variations. Rest assured, these changes do not affect the quality or the authenticity of the product itself.
Upon completion of your purchase, a sales receipt is immediately sent to the email address you provided during the checkout process. This receipt serves as your proof of purchase and may be useful for tracking your order, returns, or for warranty purposes. Should you require another copy or if you encounter any issues accessing your receipt, please reach out to our customer service team for assistance.
Your satisfaction is paramount to us. If you need to return an item, we've made the process simple for you. Please visit our 'Return Policy' page where you will find detailed instructions on how to proceed with a return. We recommend reviewing the conditions and steps outlined to ensure a smooth and hassle-free return process. Our customer service team is also on hand to help guide you through any specific questions you may have.
We understand the frustration of finding an item you love marked as "out of stock." Please be assured that it is our intention to restock these items. While we plan for a consistent inventory, there are occasional delays due to factors such as supplier schedules or production issues. We encourage you to contact our customer support for the most current information regarding restock dates, and, if possible, to sign up for a stock alert on the product page to receive immediate notification when the item is available again.