RadToCart Refund Policy
At RadToCart, we’re committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be straightforward and customer-friendly.
Refund Eligibility
- Full Refund: You are eligible for a full refund if the items are returned within 30 days of purchase.
- Condition of Items: Items must be unused and returned in their original packaging.
- Exceptions: For health and safety reasons, used undergarments (bras, underwear) cannot be returned. Customized goods are also non-refundable.
Return Process
- Contact Us: To initiate a return, please contact us at support@radtocart.com. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number.
- Shipping: A prepaid shipping label will be provided for items that were incorrectly sent or arrived damaged. For all other returns, shipping must be arranged by the customer.
- Refund Method: Refunds will be processed to the original form of payment.
- Store Credit: In some cases, store credit may be offered as an alternative to a refund. This will be determined on a case-by-case basis.
No Restocking Fees
We do not charge any restocking fees for returned items, making your return process as smooth as possible.
Customer Support
Our dedicated customer support team is here to assist you with any concerns or questions regarding returns and refunds. Your satisfaction is our top priority at RadToCart.com.
Shop with Confidence
We hope this policy helps you shop with confidence, knowing that we value your experience and satisfaction above all.